Ben Peters
Work Experience
“Character cannot be developed in ease and quiet. Only through experience of trial and suffering can the soul be strengthened, ambition inspired and success achieved.” – Helen Keller
Microsoft UK
CUSTOMER SUCCESS ACCOUNT MANAGER (CSAM)
Supporting customers through their digital transformation programs and ensuring that they get the maximum value and support from their Microsoft relationship
- Key role in the MS strategic development within, and in partnership with, the UK water industry.
- Accountable for the development and consumption of MS Unified services for Wessex, Welsh and Southern Water. Ensuring maximum ROI on their £900k contracts.
- Consultation in building and delivering a technology strategy across diverse IT platform, products and services portfolios. with a focus on strategic roadmap, customer engagement and service rationalisation / standardisation.
Thames Water
Digital Delivery Lead and Innovation Manager
Responsible for the management of the Digital Portfolio, and Delivery Leads including TW resources and 3rd parties to ensure optimised digital landscape.
Establishment and development of devops capabilities and practices including UX prototyping, agile development and automated testing. Microsoft Technologies including Azure Dev-Ops, GIT and Azure,
SEKO Logistics and Red Hot Penny
DIGITAL OPERATIONS MANAGER
Responsible for the delivery of digital marketing and ecommerce solutions
- SMT member, responsible for the development of the business during a period of 70% growth in revenue.
- PTL (Production Team Leads) Accountable for the coordination and management of all production deliverables, account and support management.
- Accountability for the service delivery of development and content teams.
British Telecom Expedite & Fresca
SENIOR TECHNICAL ACCOUNT MANAGER
Responsible for the full project and account life cycle in the implementation of international ecommerce retail solutions and marketing initiatives.
- The planning, specification and implementation of online digital retail solutions including store front, mobile, catalogue management, administration, click and collect + POS retail systems for major high street retailers
- Development of bespoke digital solutions for niche brands GLTC, Farrow and Ball and Dunnes (£2M)
- High Street FMCG clients – WHSmiths, Farrow and Ball, GLTC, Warehouse, Karen Millen, Oasis and Cousins.
Authentic and challenging experiences.
Broad experience across a range of business industry sectors.
I’ve had a really diverse range of experiences from start up to global organisations.
In every situation I have quickly adjusted to stakeholders and the unique challenges set in every different business.
Observe, Challenge and adjust
Creator Mail
Senior Technical Account Manager
I managed the delivery and development of direct marketing and communications across 27 countries in the EMEA+C region. Working directly with and influencing key stakeholders and business teams worldwide.
Management of requirements, change, quality and risk management within a European and global infrastructure.
Delivery and management of Email Marketing with a combined global delivery rate of over 5 million a month. (35 markets, 15 languages)
Sector leading clients – TUI, First Choice, HMV, Thomson, Late rooms, Merck.
NBC Global Networks
Senior Technical Account Manager
NBC / GE || London/Europe || 2007 – 2009
Single point of contact and project co-ordinator for global business functions and the centralised support of group wide initiatives. Managed multiple projects, supporting digital and traditional broadcast operations.
The co-ordination of IT infrastructure and broadcast change requirements for 10 TV channel brands worldwide; 68+ regional channels within GE/NBCU
Acquisition and merger program of Sparrow Hawk Media into NBC infrastructure. 18 channels, 60 million subscribers (£400m)
Market One
Technical Consultant
Digital Agency, specialist B2B communication service provider. Responsible for the account management and implementation of B2B direct marketing
Coordinated campaigns with global based resources on a SaaS Eloqua platform driving B2B partner communication programmes. Global clients – Aberdeen Assets, Sony, Oracle, Cummins, T-systems, Vitec Group.
Cowrie
Creative
Cowrie Creative
Digital Operations Manager
Coordination of creative and technical teams to deliver bespoke client driven digital solutions
Open Text
Technical Account Manager
Responsible for enterprise content management (ECM) professional services in Europe, Middle East, Africa and Nordic regions.
Market One
Technical Consultant
Management and technical consultant for all aspects of enterprise level data capture, document management (DMS), content management (CMS), workflow and archiving.
Perfect Information
Analyst Programmer
Financial tracking service, monitoring financial reporting of global businesses. Online portal coupled with a database with millions of documents. Responsible for usage/activity reporting and customer billing systems.
SkillsMarket
Analyst Programmer
Unique online products and services for digital resume management. I was responsible for the development of the online user interface, customer communications. Achieving 1.5 million jobseekers CVs within 3 years of conception, 12% of the UK IT workforce and £2 million of venture funding
Watson Marlow
Design Engineer
Europe’s largest peristaltic pump manufacturer. Spirax Sarco Group (SPX)
Education
The function of education is to teach one to think intensively and to think critically. Intelligence plus character .
B.Sc. ENG. PRODUCT DESIGN.
(Hons.) 4yrs
London University
Concept / prototype / product / Solution
A blend of creative thinking with scientific insight An engineering product designer creates products and solves problems, everything from minor problems, like a leaky teapot, to major questions, like how to launch lifeboats faster.
The course provides a broad range of technical, academic and creative modules that develop the individual into a someone capable to tackle challenges in a wide range of businesses with entrepreneurial spirit.
