Ben Peters
Digital Solutions
Working with customers to form and deliver innovative award-winning digital solutions
Summary
Digital & Technology Leader Enterprise Transformation | Utilities & Regulated Sectors
Digital and technology leader with extensive experience delivering enterprise-scale transformation programmes across utilities, telecoms and regulated environments.
Proven track record of leading complex digital and platform initiatives — aligning business strategy, technology delivery and operational outcomes to drive measurable performance improvement.
Experienced in working with senior stakeholders and executive leadership to shape, mobilise and deliver large-scale programmes, bringing clarity, structure and pace to complex delivery environments.
Programme & Transformation Delivery
Service Delivery & Operational Performance
Leadership & Team Development
Senior Stakeholder Engagement (C-level)
Digital & Platform Delivery (Web, CRM, Cloud)
Agile Delivery & Governance
Commercial & Supplier Management
Data & Operational Transformation
Career Spotlight
Thames Water - Delivery Lead.
Worked within Thames Water’s enterprise Digital Portfolio, leading technology-enabled business transformation initiatives to enhance customer experience, operational performance and data-driven decision making.
Partnered with Delivery Leads, product, engineering and operational teams, alongside third-party suppliers and system integrators, to deliver a scalable, resilient and future-ready digital ecosystem.
Played a key role in establishing core delivery capabilities and best practices, including UX design and prototyping, Agile delivery frameworks (Scrum/Kanban) and DevOps methodologies, improving delivery pace, predictability and quality across multiple programmes.
Leveraged Microsoft technology investments, including Azure, Azure DevOps and Git-based CI/CD pipelines, to enable cloud-based platform transformation, continuous delivery and scalable digital solutions aligned to enterprise architecture and business strategy.
Ben Peters - Things that really matter.
Driving Digital Transformation and Agile Delivery with Strategic Vision, Operational Excellence, and Customer-Centric Innovation
Agile Approach
Inclusive and embracing change, I hope to create innovative solutions that utilise the diverse digital environment.
Professional
Experienced stakeholder management and a strong awareness on strategic and commercial planning
Experienced
Broad background global corporates and start ups in many business areas including finance and FMCG ecommerce
Results Based
Driven to deliver digital solutions that support the customers goals, realise benefit and maximise return on investment.
Ben Peters - CORE Capabilities
Skills and experience that will compliment and accelerate your business:
Programme & Transformation Delivery – Leading complex, enterprise-scale transformation programmes across utilities and regulated environments, from mobilisation through to live service and benefits realisation
Service Delivery & Operational Performance – Establishing and improving service delivery models, embedding SLAs/KPIs, governance and continuous improvement to ensure stable, high-performing digital services
Leadership & Team Development – Building and leading high-performing, cross-functional teams across product, engineering, design and operations, fostering accountability, collaboration and delivery focus
Senior Stakeholder Engagement – Trusted partner to Director and C-level stakeholders, aligning business priorities, managing expectations and enabling effective decision-making in complex environments
Digital & Platform Delivery – Delivering customer-facing digital platforms, enterprise systems, CRM and data solutions across web, mobile and cloud environments
Agile & Delivery Governance – Embedding Agile, DevOps and structured governance frameworks to improve pace, predictability and delivery outcomes across multiple teams and programmes
Commercial & Delivery Management – Managing budgets, suppliers and delivery partners, ensuring commercial control, value for money and successful delivery against business objectives
Operational & Data-Driven Transformation – Driving improvements in operational performance and decision-making through better use of data, platforms and digital capabilities
Multi-Sector Experience – Extensive experience across utilities, telecoms, retail, media and regulated sectors, delivering in complex, large-scale environments
Recent Roles
Thames Water
The UKs largest utility company supplying 15 million customers with fresh water.
SEKO logistics
Expert logistics and supply chain management with award-winning Ecommerce Solutions
BT Fresca
BT Fresca provides fully managed e-commerce services to over 20 retailers
Summary
Digital and technology leader with a broad and proven track record delivering enterprise-scale transformation, digital platforms and operational services across utilities, telecoms, retail, media and global enterprise environments.
I have led complex programmes across the full delivery lifecycle — from strategy and mobilisation through to live service — working with organisations including Thames Water, Microsoft, BT, NBC Universal and global FMCG and pharmaceutical clients.
My experience spans digital portfolio leadership, enterprise platform delivery, and service transformation. At Thames Water, I have led large-scale digital programmes, including customer platforms and internal systems, managing multi-million-pound budgets, supplier ecosystems and cross-functional teams to deliver continuous business value.
I bring strong expertise in aligning business strategy with technology delivery — shaping roadmaps, improving governance, and embedding Agile and DevOps practices to enhance pace, predictability and performance. This includes building and scaling in-house delivery capabilities, replacing multiple system integrators, and establishing high-performing teams across engineering, product and design.
Earlier in my career, I led the delivery of international eCommerce and digital platforms for major retail brands, as well as global media and communications platforms across EMEA and worldwide markets, managing complex stakeholder environments and high-volume digital services.
Commercially focused and delivery-driven, I specialise in turning complex business challenges into structured, executable programmes — ensuring alignment between stakeholders, technology and outcomes, and delivering measurable improvements in customer experience, operational performance and organisational capability.
KEY ROLES AND INDUSTRY SUMMARY
- Microsoft – Global business service provide
- Thames Water – UKs largest water utility
- SEKO / RHP – global logistics and digital marketing agency.
- BT Expedite – specialist retail ecommerce solutions provider.
- Merck/MSD/ Creator Mail – global pharmaceuticals marketing.
- NBC Universal / General Electric – global media and services.
- Open Text / Hummingbird – ECM solutions.
General Questions
I am currently available for new opportunities and actively seeking work. With a broad range of skills and experience, I am eager to bring my expertise to a dynamic team and contribute to meaningful projects.
Please feel free to reach out if you have any relevant opportunities
Happy to do travel in order to establish and grow relationships with customers and partners alike.
I’m a strong believer that face to face conversations are essential in forming good understanding and have constructive conversations.
The success of my business and customers is paramount and drives all my decisions and approach.
Customer Satisfaction is the feedback that motivates me to achieve more and inspires me to better not only the solution by also myself.
Want to discuss a role?
“Think of digital transformation less as a technology project to be finished than as a state of perpetual agility, always ready to evolve for whatever customers want next, and you’ll be pointed down the right path.”