Ben Peters
Microsoft
the leading global developer of personal-computer software systems and applications.
Microsoft Corporation
Microsoft Corporation, leading developer of personal-computer software systems and applications. The company also publishes books and multimedia titles, produces its own line of hybrid tablet computers, offers e-mail services, and sells electronic game systems and computer peripherals (input/output devices). It has sales offices throughout the world.
Summary
Microsoft Corp | Reading | 2022 – Present
Customer Success Account Manager
Supporting customers through their digital transformation programs and ensuring that they get the maximum value and support from their Microsoft relationship. Driving the advantages through strong C-level stakeholder relationships and excellent product and industry knowledge.
Reponsibilities
- Key role in the MS strategic development within, and in partnership with, the UK water industry.
- Accountable for the development and consumption of MS Unified services for Wessex, Welsh and Southern Water. Ensuring maximum ROI on their £900k contracts.
- Consultation in building and delivering a technology strategy across diverse IT platform, products and services portfolios. with a focus on strategic roadmap, customer engagement and service rationalisation / standardization.
Roles
The CSAM role is aimed at providing the customer with the best support, but also usage of the Microsoft services. The role involves bringing in the right people to get the maximum business value out of the customer’s contract. Day-to-day for a CSAM involves liaising externally with customers, scoping future opportunities and troubleshooting existing problems. From this, the CSAM is then required to leverage the internal resources at Microsoft to remove blockers for the customer and open their eyes to the functionalities of the products and services. This often involves bringing in engineers who are experts in specific areas to discuss further with the customer. The CSAM is an orchestrator both internally and externally, managing the relationship between the customer and Microsoft.
Water Industry Success
climate change, population growth, aging infrastructure
The UK water industry is responsible for collecting, treating and delivering billions of liters of clean and safe drinking water every day to households and businesses. It also provides wastewater services by collecting and treating sewage before returning it to the environment1.
The industry is regulated by Ofwat which has a duty to protect customers’ interests, ensure that companies carry out their functions correctly and sets water prices2.
The industry is facing many challenges such as climate change, population growth, aging infrastructure and more. However, the industry is also making progress in areas such as reducing leakage and improving water quality3.