Ben Peters | Open Text / HummingBird – Technical Account Manager

Open Text

Technical Account Manager

Ben Peters – Open Text | London | 2006 – 2007

Account Manager and technical support for customers using enterprise content management (ECM) services in Europe, Middle East, Africa and Nordic regions.

Responsible for analysing business and technical requirements and developing suitable solutions with product development teams to match the needs of individual customers

Personal Profile

Responsibilities and Achievements

  • As a trusted adviser to the customer responsible for maintaining relationships with internal delivery teams and support teams to ensure high quality service delivery.
  • Support the customers business in effectively managing a broad range of support issues.
  • Achieve high customer satisfaction and trust.
  • Supported and translated business requirements into bespoke solutions for existing and perspective clients, developing technical specs for web, email, digital asset and document management solutions.
  •  Supervised implementation teams of up to 6 people from technology service and development departments. Co-ordinating for effective and efficient delivery of projects on time and within budget.

Open Text / Hummingbird 

$2.8Billion || 12000 employees

Open Text

Hummingbird Ltd is a subsidiary of OpenText and is a provider of enterprise software solutions including Exceed.

Initially founded as a consulting business in 1984, Hummingbird moved into the connectivity market.

Its  enterprise content management (ECM) solutions focuses on the management of the life cycle of enterprise content.

Hummingbird solutions specialising in the integration with MS Office applications providing an integrated cataloguing and tagging function within document creation.

Key markets were financial and legal.

Business Areas

Business Skills

IT Skills

Technical Account Manager

Ben Peters – Open Text | London | 2006 – 2007