Personal Profile
“There are no secrets to success. It is the result of preparation, hard work and learning from failure.” – Colin Powell
01
Leadership and Problem Solving
Product Design Engineering involves a systematic approach to analyzing problems and developing effective solutions. These core competencies are crucial for success in today’s digital landscape.
Business and digital operations require a thoughtful, adaptive response to evolving challenges and opportunities.
While clarity in the solution through ideation is essential, it is often enhanced by assembling the right team, whose diverse insights and perspectives contribute to the process.
With a strong leadership foundation and a focus on achieving results, I have a proven track record of mentoring and guiding teams to design and deliver solutions that leverage available technology and development expertise. I ensure that flexibility, continuous feedback, and rigorous control are maintained throughout each phase of the product lifecycle.
Recently I have been responsible for
- Team responsibility for digital delivery of online communications driving customer interactions channel shift programme.
- Team management and delivery for a ecommerce and multi channelled marketing agency.
- Global technical operations for EMEA broadcast and media distribution
02
Digital Delivery and Project Management
I have vast experience in delivery digital solutions with creative flair and entrepreneurial determination.
My education was in engineering and design. In that discipline the foundations of a methodical process to form practical, effective projects was established.
In a digital environment these skills are still applicable and I have excelled in delivering projects for start ups and global organisations.
Recently I have been tasked to form creative teams to deliver online solutions. Enterprise wide customer portals for Utility company Thames Water and FMGC retail sites for ecommerce clients like WH Smith and the Aurora Fashions group including brands like Oasis, Warehouse and Coast brands.
The web team at Thames Water I have assembled from scratch, team conception, recruitment, on-boarding, operations and retention.
The inhouse team replaced three different contracted partner teams from Cap-Gemini, Avanade and Equal Experts, all of which I manged the business comminutions, budgetary spend and responsibility for delivery
The team is now the most successful and longest established team delivering business benefit weekly and is cited as outstanding performers in digital.
- Thames Water website – Sitecore / microservices
- BT / Farrow and Ball website – Ecommerce / Java
- GAH mobile workforce app – Java
- TW employee portal – SharePoint
- NBC universal networks – website and media distribution
Agile Delivery
A central aspect of my recent roles has been leveraging my extensive project delivery expertise, with a particular emphasis on establishing and leading high-performing Agile delivery teams.
I have successfully recruited, coached, and led teams to deliver impactful online solutions for key eCommerce clients such as Dunnes, Farrow & Ball, and FSP. Additionally, I have served as a consultant within the UK government and utilities sector with SSE, as well as at Microsoft, where I assembled teams of professionals to support and consult on customer projects.
At Thames Water, I played a pivotal role in the adoption and scaling of Agile and DevOps methodologies, driving digital transformation both internally and with our partners. Key accomplishments include:
- Spearheading the introduction and advocacy for Agile and DevOps practices, scaling them to suit organizational needs.
- Establishing the Agile framework and governance used by the Digital teams, enhancing digital delivery for Thames Water.
- Acting as an Agile evangelist, supporting Scrum Masters and Product Owners, and nurturing their capabilities to build confidence and ensure their success.
- Leading the curation, communication, and participation in an industry-wide Hackathon and Agile workshops to promote continuous learning and innovation.
I have consistently adapted business requirements, managed scope changes, and structured initiatives within a well-defined delivery framework and governance plan to ensure effective collaboration and high-quality outcomes.
Agile methodologies have enabled these organizations to remain flexible and responsive to evolving processes and customer trends. I focus on early value delivery and continually optimize workflows, minimizing waste and driving cost-efficiency.
Ultimately, this approach fosters a collaborative, positive work environment, where team members feel valued and are empowered to meet customer requirements with excellence.
- Thames Water Digital
- RHP / Seko logistics
- BT Fresca Ecommerce Solutions
Customer Focus
"your most unhappy customers are your greatest source of learning"
Digital is about creating unique experiences to solve problems and accelerate efficiency and effectiveness. Working closely with the end users and agilely adapting based on feedback and data helps create highly usable and accessible products that put the customers at the heart of an exceptional online experience.
03
Digital Business Analysis and Data
Understanding the solution is again fundamental to creating a suitable solution.
Good problem / business analysis ensures the rest of the product life-cycle goes as well and successfully as possible.
From research to quality UX and system / process analysis, effort and knowledge informs you and the team and is the foundation for strong confident decision making and leadership.
The product life cycle and your ability to change and pivot and react to customer or environmental changes is driven by data.
Monitoring systems, customer feedback, business insights all need to be considered and analysed in order to maximise your strengths to deliver and generate benefits.
Empowering the team members and discover insights hidden in data feedback. Making sense of all the information is key to lean and collaborate and track your business goals through data insight.
- GA – Retail Customer insights
- Eloqua – B2B marketing campaigns and sales lead generation
- MS BI – customer insights and data visualisation
- Grafana and Prometheus – site monitoring
04
Development and RPA
For 20 years I have been and worked with technical web and application developers in all disciplines.
Having this familiarity means i am strong in understand the possibilities and can translate business requirements into the language and solution approach preferred by developers.
In most cases have been responsible for the end to end delivery and BAU operation of online solutions. As per the dev-ops approach this seamless focus ensures dynamic solutions with non of the hinderance of a project rather than product orientated approach.
Recently at Thames Water we have been developing and expanding the automation of processes and services. The digital delivery team have embraced automated testing and pipelines management whilst the business have leveraged their relationship with Microsoft to make the most of PowerApps as well as third party applications like Blue Prism and Watson.
Financial and Budget Control
Delivering projects with control of cost for resources, development environments and BAU operations.
Marketing Support
Leveraging the insights, data and feedback on both a technical and customer level to support the creation of roadmaps and backlogs to achieving marketing goals.
Business Consult
Broad range of experience is often leveraged across to business to brainstorm various enhancements to processes, systems and ways of working.