Personal Profile
“There are no secrets to success. It is the result of preparation, hard work and learning from failure.” – Colin Powell
01
Leadership & Team Development
A core part of my role is building and leading high-performing, cross-functional teams across product, engineering, design and operations, often within complex enterprise and regulated environments.
At Thames Water, I built and scaled an in-house digital delivery team from the ground up — covering recruitment, onboarding, ways of working and ongoing leadership. This team successfully replaced multiple system integrators including Capgemini, Avanade and Equal Experts, improving delivery control, quality and long-term sustainability while continuing to deliver weekly business value.
I have led teams across a range of environments — from global organisations such as Microsoft and NBC Universal, to high-growth digital businesses such as SEKO Logistics and Red Hot Penny — bringing together internal capability and external partners to form cohesive, outcome-focused teams.
My leadership approach focuses on clarity, accountability and collaboration — ensuring teams are aligned to business priorities, empowered to deliver and able to operate effectively in fast-paced, evolving environments.
02
Agile, DevOps & Delivery Governance
I bring extensive experience embedding Agile and DevOps practices at scale, helping organisations transition from fragmented delivery models to structured, predictable and value-driven approaches.
At Thames Water, I played a key role in introducing and scaling Agile and DevOps practices across the Digital function, establishing the frameworks, governance and delivery standards used across multiple teams and programmes.
This included implementing end-to-end delivery processes covering the full software development lifecycle — from discovery and UX prototyping through to development, automated testing and release — supported by Azure DevOps, Git and cloud-based platforms.
I have worked closely with Product Owners, Scrum Masters and engineering leads to improve backlog management, prioritisation, estimation and release planning — ensuring delivery is aligned to business value and customer outcomes.
Alongside this, I have established governance frameworks including programme reporting, risk and dependency management, and performance metrics, providing senior stakeholders with visibility and confidence in delivery.
My approach is pragmatic — applying the right level of structure to improve pace and predictability, without slowing down delivery.
03
Service Delivery & Operational Excellence
In addition to programme delivery, I have extensive experience leading service delivery and ensuring that digital platforms and enterprise systems operate effectively within live, business-critical environments.
At Cornerstone, I was responsible for supporting the delivery and ongoing optimisation of critical platforms underpinning national telecoms infrastructure and tower management. This required a strong focus on service reliability, data integrity and operational performance, ensuring platforms could support real-time operational demands across a complex, asset-intensive environment.
I have established and improved service delivery models incorporating SLAs, KPIs and performance monitoring, driving operational stability, resilience and continuous improvement across digital and platform services.
Alongside this, I have significant experience supporting SaaS-based platforms within eCommerce and digital environments, where platform availability, performance and scalability are critical to customer experience and commercial outcomes. This includes managing live service operations, aligning delivery with BAU support functions, and ensuring high standards across customer-facing digital platforms.
At Microsoft, I worked closely with utility clients to shape and deliver service management and cloud adoption roadmaps, aligning technology initiatives with operational and regulatory priorities. I led client engagement at a senior level, ensuring strong governance, clear delivery outcomes and successful adoption of platform and data solutions.
My approach ensures that transformation is not only delivered, but embedded into sustainable, high-performing services that continue to deliver value in operation.
Customer Focus
"your most unhappy customers are your greatest source of learning"
Digital is about creating unique experiences to solve problems and accelerate efficiency and effectiveness. Working closely with the end users and agilely adapting based on feedback and data helps create highly usable and accessible products that put the customers at the heart of an exceptional online experience.
04
Global Digital & Platform Experience
Earlier in my career, I delivered large-scale digital platforms and services across retail, media, logistics and global enterprise environments, providing a strong foundation in both customer-facing technology and commercial delivery.
At BT Fresca / Expedite, I led the delivery of international eCommerce platforms for major retail brands including WHSmith, Oasis, Warehouse, Karen Millen and Farrow & Ball, covering web, mobile, catalogue management and integrated retail systems.
Within media and broadcast, I worked with NBC Universal and General Electric to coordinate global digital and infrastructure initiatives, supporting over 60 international channels and large-scale transformation programmes including the integration of acquired media networks.
I have also delivered global communications and marketing platforms across EMEA, managing multi-country delivery, high-volume digital campaigns (millions of monthly communications) and complex stakeholder environments for clients including TUI, Merck, Sony and Oracle.
This breadth of experience enables me to bring both strategic perspective and hands-on delivery expertise across a wide range of industries, technologies and digital ecosystems.
05
Data, Asset Management & Operational Insight
Data and asset visibility are at the core of effective digital transformation within utilities and asset-intensive organisations. I have extensive experience working across programmes where improving the quality, accessibility and use of data has been critical to enabling better operational decision-making and long-term investment planning.
At Cornerstone, I worked on platforms supporting national telecoms infrastructure and tower management, where accurate asset data, system integration and real-time visibility were essential to operational performance. This included supporting the management of large-scale physical asset portfolios, improving how data was captured, governed and utilised to enable more effective maintenance planning, site performance monitoring and coordination across field operations and service providers.
At Thames Water, I have worked within the Digital Portfolio supporting initiatives focused on customer platforms, operational systems and data-driven transformation, where asset data quality, integration and accessibility underpin key business outcomes. This includes aligning digital delivery with wider asset management and operational priorities, ensuring systems and platforms support improved visibility, performance monitoring and regulatory reporting.
Through my work with Microsoft’s utilities practice, I have supported water companies in adopting cloud and data platforms (including Azure-based solutions), enabling improved data integration, analytics and insight across complex operational environments.
I have worked closely with business and operational stakeholders to ensure that data and digital platforms are not delivered in isolation, but are aligned to real-world operational needs — supporting areas such as asset performance, maintenance planning, customer impact and risk management.
My approach focuses on ensuring that data is trusted, accessible and actionable — enabling organisations to move from reactive operations to more proactive, insight-driven decision making.
Financial and Budget Control
Delivering projects with control of cost for resources, development environments and BAU operations.
Marketing Support
Leveraging the insights, data and feedback on both a technical and customer level to support the creation of roadmaps and backlogs to achieving marketing goals.
Business Consult
Broad range of experience is often leveraged across to business to brainstorm various enhancements to processes, systems and ways of working.